+91-808040-2119 customerservice@chartalert.com

 FAQs / Frequently Asked Questions


  1. Stock Market Forecasts or Advisories ...

      primarily based on technical analysis
      can be used as a guide for trading & investing purposes
      can be applied across all time-frames: short-term / medium-term / long-term / day trading

  2. Interactive and responsive Charting ...

      for stocks, futures, index options, commodities and currencies

  3. Menu-driven and Script-based Scanning ...

      across stocks, futures, index options, commodities and currencies
      scan for Candlestick patterns
      scan for Chart patterns
      scan for moving average-based Buy and Sell signals
      scan for technical indicator-based Buy and Sell signals
      includes proprietary trading system Buy and Sell signals

  4. End-of-Day Data including ...

      NSE — cash stocks / futures / index options
      BSE — cash stocks
      National Stock Exchange / Bombay Stock Exchange — equity indices
      NSE — currency derivatives
      MCX / NCDEX — commodities
      (select) Global — equity indices / commodity futures / forex

  5. Real-Time-Enabled feature ...

      that lets you chart real-time data streaming in from 3rd party real-time data vendors
      recognizes real-time data streaming in MetaStock® offline format / MetaRefresher® mode

  1. ChartAlert® is suited for ...

      full-time or active traders who trade frequently — that is, day traders and short-term traders
      part-time traders who trade or invest less frequently — that is, those who may hold a full-time job unrelated to the businesses of finance, trading and/or investing
    Note:  Part-time traders usually have a medium-to-long-term focus in trading and investing

The Advisory Module is the framework via which the Advisories are delivered to your computer ...

  Microsoft® Windows® compatible investment research and advisory software
  publishes short-term / medium-term / long-term / day trading and investment strategies
  covers Indian stocks listed on the National Stock Exchange and Bombay Stock Exchange

Trading and investment strategies are based on technical analysis, with small inputs from fundamental analysis.

Advisories in ChartAlert® come in two formats ...

  Basic Advisory Content — already included with LITE/RTE Edition
  Premium Advisory Contentexpected in 2017 — will be included with the PRO Edition


The Charting Module is the framework via which the market data is rendered on your computer in the form of charts ...

  Microsoft® Windows® compatible interactive technical analysis charting software
  enabled for real-time and end-of-day charting
  can be used to create professional-looking charts in a simple and user-friendly format

The Charting Module currently supports ...

  NSE — cash stocks / futures / index options
  BSE — cash stocks
  National Stock Exchange / Bombay Stock Exchange — equity indices
  NSE — currency derivatives
  MCX / NCDEX — commodities
  (select) Global — equity indices / commodity futures / forex

It is both powerful and easy to use, and is a necessity for those more serious about technical analysis, as it allows you to add indicators, price overlays and masks, and draw line studies on your charts.

The Charting features are included with the LITE/RTE and PRO Editions.


The Scanning Module is the framework via which the local data can be scanned natively on your computer ...

  Microsoft® Windows® compatible pattern detection and scanning engine
  can be used to scan and filter cash stocks, futures, index options, equity indices, currency derivatives, commodities, and select Global equity / commodity futures / forex data

The menu-driven Basic Scanner scans for ...

  Reversal and Continuation Candlestick Patterns
  Chart Patterns — Double Tops, Double Bottoms, Flags, Pennants, Triangles (Ascending/ Descending/ Symmetrical), Triple Tops, Triple Bottoms, Head & Shoulder and Head & Shoulder Inverse
  potential bullish and bearish signals based on Moving Averages
  potential bullish and bearish signals based on Technical Indicators
  automated Buy and Sell signals based on proprietary Trading Systems

The script-based Advanced Scanner ...

  scans for everything mentioned under the Basic Scanner above
  includes a powerful scripting language that lets you write scanning algorithms in plain and simple English
  the in-built Text Editor or Prompter helps you write / modify scans, use numerous ANDing/ORing conditions, use numerous Filters, combine multiple scans into a single Screener, etc

The Basic Scanner and the Advanced Scanner come with lots of Factory Scans, the parameters of which can be copied, customized, saved and re-used by the end-user.

The Basic Scanner is included with the LITE/RTE and PRO Editions.

The Advanced Scanner is currently available with the LITE/RTE Edition on a complimentary basis.


A ChartAlert® subscription includes the following End-of-Day data ...

  NSE — cash stocks / futures / index options
  BSE — cash stocks
  National Stock Exchange / Bombay Stock Exchange — equity indices
  NSE — currency derivatives
  MCX / NCDEX — commodities
  (select) Global — equity indices / commodity futures / forex

A ChartAlert® subscription DOES NOT include Real-time Data.

However, a ChartAlert® subscription includes the Real-Time-Enabled feature ...

  that lets you chart real-time data streaming in from 3rd party real-time data vendors
  recognizes real-time data streaming in MetaStock® offline format / MetaRefresher® mode


Minimum & Recommended Computer Configuration:

  • Microsoft® Windows® 7 with SP1
  • Recommended OS:  Microsoft® Windows® 7 Home Premium or Professional with SP1
  • Intel® Core™ i3 2GHz+ CPU
  • Recommended CPU:  Intel® Core™ i5 Quad-Core 3GHz+
  • 4GB of RAM
  • Recommended RAM:  8GB
  • 500MB of free hard disk space (for stock market advisory archives and technical analysis charting data)
  • 1024 x 768 screen resolution
  • Recommended Screen Resolution:  1366 x 768 (or) 1920 x 1080
  • Mouse (or equivalent pointing device)
  • Internet connection for downloading data, upgrading software, etc.

The stock market investment research and advisory reports published via ChartAlert® are based on cash market symbols and are meant to facilitate trading and investing across all time-frames, viz. short-term, medium-term, long-term and day trading.

These stock market forecasts or advisories can be used to trade both the cash and the derivatives segment of the stock market across all time-frames.


The stock trading and investment research advisory reports or market forecasts, end-of-day charts and end-of-day scans are available for download at least 4 times a day (after market trading hours, usually between 5:30PM and 7:30PM IST). Furthermore, there are 2 snapshot day trading reports available during market hours at 11:15AM and 2:15PM.

These reports (available in an encrypted format) can be used only from within the software.

To get an idea about the data download schedule, please lookup the ManualUpdate daily data download webpage.


No.
You don't have to be connected to the internet at all when browsing through ChartAlert®.

In fact, you have to connect to the internet only to download data files that are available a few times in a day, with each download taking no more than 1 or 2 minutes.

Since all the downloaded data files reside on your computer, you can browse through all stock and investment research reports, end-of-day charts and end-of-day scans offline.


There are passive day trading strategies published in ChartAlert® that could be used for day trading purposes.

Advisory reports such as Trader's Routine, special features such as forecasted (or expected) daily and weekly price trading ranges, 3-day 5-day and 10-day key resistances and supports, and even some component-reports of Market Reports can help setup probable day trades.

For more information, please read the Trader's Routine and Market Reports chapters in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible from Help in the top menu bar.


There are trading strategies and investing strategies published in ChartAlert® that could be used to setup short-term, medium-term and/or long-term positions.

Stock market research and advisory reports or technical analysis market forecasts such as Investor's Routine can help setup probable medium-term to long-term trades, while reports like Frontline/ F&O Advisory can help setup probable (near) short-term trades.

For details, please read the Frontline/ F&O Advisory and Investor's Routine chapters in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through Help in the top menu bar in the software.


Yes.
ChartAlert® comes with detailed documentation, or a comprehensive User's Guide or Help system, that's accessible through Help in the top menu bar in the software.


Flash-based demos of the software can be accessed from here.
The gallery or screenshots can be accessed from here.

Due to the time-sensitive nature of the trading and investing research and analysis we publish in the software, we regret that we're unable to offer a free trial at this point in time.

To test-drive or evaluate ChartAlert®, you could consider our one-time-only 4-wk Evaluation Trial that comes for only 1000.

The 4wkET gives you membership privileges that include unrestricted access to all our stock market forecasts or advisories, technical analysis charts, and menu-driven & script-based scans, as they are published on a timely basis.

Yes, upon subscription, you get complete access to all stock market research and advisory reports, end-of-day charts and end-of-day scans for the duration of your subscription period.

If you have a subscription to 3rd party real-time data streaming in MetaStock® offline format / MetaRefresher® mode, ChartAlert® will also chart that data for you during market trading hours.


As a subscriber, you're entitled to full technological support by email, if you face any problems with ChartAlert® on your computer.

Telephone support and/or remote assist is available only if it is absolutely warranted.

However, we cannot provide technological support if the problem is associated with a faulty installation of Windows® Operating System or .NET Framework, or faulty hardware, or any 3rd party plug-ins that may be interfering with the normal functioning of ChartAlert®.

We don't have online trading support during market hours. All our stock trading and investment research and analytical strategies, charts & scans are published end-of-day through the software.


All real-time-enabled and end-of-day software upgrades or newer versions of the real-time-enabled and end-of-day software are available for no additional cost to all existing members during their subscription period.

Usage of ChartAlert® involves no hidden costs. For the latest subscription charges, please click here.


Yes.
You can make secure online payments with  ...   Credit Cards  ...   Debit Cards  ...  Net-Banking  ...  Cash Cards  ...  Mobile Payments  ...  Wallet  ...  EMI.

All e-commerce transactions on our website use a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue, and the transactions are encrypted using the most powerful Verisign secure socket layer encryption technology.

To make a secure online payment now, click here.


The 4-wk Evaluation Trial is available for only 1000, and you can make a secure online payment via a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue.

You can also make a direct deposit (cheque or demand draft) into our ICICI Bank Current A/c No. 0151-05-000091 (12-digits) favouring Turnbull Advisory Services Pvt Ltd.

If you are making a direct deposit, please send us an email with the following information ...

  • direct deposit details
  • your daytime mobile / landline telephone numbers — required as part of our KYC process
  • your detailed postal address — required as part of our KYC process

After having made the payment, you could then download the latest version of ChartAlert® from our website and install it on your computer. The required Serial Number / Key will be emailed to you after a successful payment.

  Activation Process  

You will need an internet connection to activate ChartAlert® on your computer  ...  Please ensure you have a stable and live internet connection.

To activate, open ChartAlert® and click on Activate ChartAlert in the Welcome screen to bring up a Subscription / Activation dialog box. Now enter your 16-digit UserID / Email ID / Password and click on Activate.

Your credentials  —  16-digit UserID / Email ID / Password  —  would have been emailed to you at the time of registering with ChartAlert.com, or after you would have made a secure online payment.

Once we confirm your subscription status, ChartAlert® will be activated instantaneously on your computer for the duration of your subscription period.

The one-time-only 4wkET grants you membership privileges that include unrestricted access to all our stock market forecasts or advisories, end-of-day technical analysis charts, and end-of-day menu-driven and script-based scans, as they are published on a timely basis. If you have a subscription to 3rd party real-time data streaming in MetaStock® offline format / MetaRefresher® mode, ChartAlert® will also chart that data for you during market trading hours.


To subscribe to ChartAlert®, you can make a secure online payment via a 128-bit encrypted High-End Secure Payment Gateway provided by CCAvenue. All e-commerce transactions on our website are encrypted using the most powerful Verisign secure socket layer (SSL) encryption technology. To make a secure online payment now, click here.

Alternatively, you can make a direct deposit (cheque or demand draft) into our ICICI Bank Current A/c No. 0151-05-000091 (12-digits) favouring Turnbull Advisory Services Pvt Ltd and send us an email with the following information ...

  • direct deposit details
  • your daytime mobile / landline telephone numbers — required as part of our KYC process
  • your detailed postal address — required as part of our KYC process

After we reconcile your deposit at our end (usually takes 1 to 2 business days), we'll have the software activated on your computer for the subscription period.


Since ChartAlert® is provided as a SaaS, the software cannot be purchased outright with a one-time-only payment.

Subscription to ChartAlert® is available for a period of 3 months, 6 months and 12 months.

All real-time-enabled and end-of-day software upgrades during the subscription period are available to subscribers free of charge.


You will need an internet connection to activate ChartAlert® on your computer  ...  Please ensure you have a stable and live internet connection.

To activate, open ChartAlert® and click on Activate ChartAlert in the Welcome screen to bring up a Subscription / Activation dialog box. Now enter your 16-digit UserID / Email ID / Password and click on Activate.

Your credentials  —  16-digit UserID / Email ID / Password  —  would have been emailed to you at the time of registering with ChartAlert.com, or after you would have made a secure online payment.

Once we confirm your subscription status, ChartAlert® will be activated instantaneously on your computer for the duration of your subscription period.

Once successfully activated, the collection of stock market research and advisory reports, end-of-day technical analysis charts, and end-of-day menu-driven and script-based scans will now be fully accessible for the duration of your subscription period. If you have a subscription to 3rd party real-time data streaming in MetaStock® offline format / MetaRefresher® mode, ChartAlert® will also chart that data for you during market trading hours.


You can collect stock market research and advisory reports, end-of-day charts and end-of-day scans by either using the WebUpdate or ManualUpdate option.

For detailed help on how to collect data, please read the ChartAlert® Daily Data chapter in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through Help in the top menu bar in the software.

Alternatively, you could lookup the data collection flash-based demos from here.


Yes.
Since all downloaded data files (stock research and advisory reports or market forecasts, end-of-day charts and end-of-day scans) reside on your computer, you can access them at any point in time.

There's (however) a limitation:  the archival time limit of all research and advisory reports has been limited to a maximum period of 3 months primarily to conserve hard disk space.

However, the end-of-day price-volume data of NSE Cash Stocks, BSE Cash Stocks, NSE Futures, NSE Index Options, NSE Equity Indices, BSE Equity Indices, NSE Currencies Derivatives, MCX Commodities and NCDEX Commodities data going back to origin can be accessed with the Charting Module.


Not if you don't want it to. The size of the downloadable data files (available 4 to 6 times in a day) could add to over 2 MB per trading day, and if left unchecked, these date files over a period of time could occupy a lot of hard disk space.

The software comes with a data maintenance feature that can be used to remove old and unused data files from your computer.

Also, since the software has been designed with an archival time limit of a maximum period of 3 months, it would be prudent to use the data maintenance feature regularly to save on system resources and make the software quicker.

The Data Testing & Maintenance feature is accessible from Data in the top menu bar in the software.


Depending upon your trading profile — full-time / part-time trader — you could setup the software to publish select stock market advisory reports that serve your requirements.

Each and every stock research and advisory report could be customized to track stocks of your interest. For help on customization, please read the Creating Custom ... Reports chapter in the comprehensive Help system that ships with the software. The comprehensive Help system is accessible through Help in the top menu bar.

If you have a particular stock in mind, use the View-by-Company feature available in the software to view the stock research for a specific security across all time-frames in a single report. Available in an easy-to-pull-and-print format, VBC serves as a snapshot of a single stock.

You could also use MyRoutine to setup a pre-determined number of your favourite stocks along with their price-volume data and technical analysis across all time-frames. Available in an easy-to-pull-and-print format, MyR serves as a snapshot of multiple stocks.


ChartAlert® can be effectively used both by full-time traders and part-time traders.

Eventually, how effectively you use ChartAlert® will depend upon how familiar you are with the various features available in the software.

In fact, the more time you spend with the software, the more effectively you will be able to use it.


Yes. There are discounts available for bulk purchases. These bulk purchases (lease licenses) are meant for in-house consumption only and are not meant for resale. If you have a bulk purchase and multiple installation requirement, please send us a detailed email with your requirements at ... CustomerService@ChartAlert.com.


User-Friendly

ChartAlert® is largely menu-driven and is very easy to setup and use.

Detailed Documentation

ChartAlert® ships with comprehensive Help files to leverage available features.

Free Upgrades

Software upgrades are absolutely free during a subscription period.

Fully Customizable

All features are fully customizable with just a left-and-right-click of a mouse.

Multi-threaded and Fast

Multi-threading renders data updation and scanning processes lightning fast.

Friendly Support

Write in if you ever hit a snag. We respond to emails in 24–48 hours.

Email Response in 2 Business Days

If you are unable to find answers to your questions, and have further queries regarding ChartAlert®, please send us an email.